We have not set the terms and conditions in 'legalese', but we want to ensure that the
accommodation is not abused by a few people to the detriment of the majority. Thankyou for
reading the following.
Booking
A provisional telephone booking will be held for a maximum of 7 days. Only upon us
receiving a completed booking form with a deposit cheque and a confirmation letter sent by
ourselves will a contract be considered to exist. Only the people quoted on the booking
form will be accepted as the party using the accommodation (subject to later changes - see
below). Pets are not allowed. The lead name on the booking form must be over 21 and take
responsibility for all guests abiding by the booking conditions. The accommodation must
not be sub-let or shared in any way. Failure to meet these booking conditions may result
in all guests being asked to leave. We cannot take responsibility for flights or car hire.
Monies
A deposit of £200 must accompany the booking form. We must receive the balance plus
breakage deposit of £200 eight weeks prior to your departure. The breakage deposit (less
any charges) will be returned within 14 days of your return from holiday. The price
includes electricity, gas, maid service, bed-linen etc and will not increase once a
contract exists between us.
Changes & cancellations by yourselves
All changes must be accepted by us beforehand. We are happy to accept any changes to your
party without charge, subject to numbers remaining within the accommodation limits of the
villa. Any changes to your holiday dates prior to 8 weeks before departure may incur loss
of deposit if we cannot relet the accommodation. Any changes to your holiday dates within
8 weeks of your departure will incur a 50% total accommodation cost charge, or 100% if
within 14 days of your departure. However we will endeavour to relet the accommodation and
refund any monies less costs paid.
Changes & cancellations by ourselves
In the very unlikely event we need to change your holiday arrangements we will make every
effort to offer you a suitable alternative. If there is no alternative or it is not
acceptable then we will refund all accommodation costs paid. Other costs incurred should
be covered by your insurance.
Insurance
It is a requirement that you have full travel insurance for all members of your party and
that you are covered from the time of making your booking.
Arrival and Departure times
Unless agreed otherwise the accommodation will be available for your use from 2pm on day
of arrival and must be vacated by 10am on day of departure.
Accommodation
We endeavour to ensure that all the facilities described in the brochure will be fully
available to you. There may be occurrences when some maintenance may be required eg
blocked toilets, TV not working, swimming pool cleaning etc. Any problems should be
reported to us as soon as possible and we will try and resolve them for you
quickly. Whilst we apologise for any inconvenience we cannot accept liability for any loss
of facilities. Please understand that Portuguese services and authorities may not be up to
UK standards, therefore there may be power cuts or delays in obtaining spare parts etc.
Similarly differences in climate can lead to more insect life eg ants and mosquitoes!
Please use plug-ins provided to minimise any discomfort they may cause.
Use of Pool
The pool is not fenced off therefore care must be taken with children. All persons use the
pool entirely at their own risk. For your own safety, diving is prohibited.
Cleaning
The maid will call several times during your stay to undertake general cleaning duties. In
addition there will be someone looking after the pool and garden during your stay. Please
allow them access to the property.
Breakages & Damage
Please report any breakages or damage to us. Wherever possible please
replace any broken items. We will check the accommodation upon completion
of your holiday. The costs of any breakages, losses, damage or excessive cleaning will be
taken from the breakage deposit.
Complaints
Please report any complaints to us and will try and resolve them amicably
for you.
Whilst we cannot guarantee to resolve the complaint we will endeavour to reach a
satisfactory agreement. We want you to have a wonderful holiday!